Last updated on October 26, 2023


Introduction

At myBossCard, we are committed to ensuring our customers have a positive and seamless experience while using our app for their financial transactions. This refund policy outlines the procedures and conditions under which refunds are processed. It is important for our users to understand the scenarios in which refunds are applicable and the process to follow.

Prepaid Visa Card Refunds:

Funding Issues
* If you encounter errors or network issues during the funding of your prepaid Visa card, resulting in your account being debited without the card being topped up, please contact us immediately at support@mybosscard.com.
* In such cases, we will investigate the transaction. If we find that the error was due to a malfunction within our system or an error on the mobile network’s part, we will initiate a refund to your mobile money account.
* This process may take up to 1-15 business days, depending on the complexity of the issue and the response time of the mobile network involved.

Unauthorized Transactions and Chargebacks:

* For any unauthorized charges or transactions that you notice, please contact chargeback@mybosscard.com immediately.
* We will initiate an investigation, and if the transaction is confirmed to be unauthorized or fraudulent, a refund will be processed.
* The duration for resolving chargeback requests can vary, but we aim to resolve these issues within 30 days from the date of notification.

Gift Card Refunds

* Purchases of gift cards through the myBossCard app are final and non-refundable. This policy is in line with the standard industry practice for gift card sales.
* Once a gift card is purchased, it cannot be returned or exchanged for cash unless required by law.
* We are not responsible for any balance left on the gift cards or for the success or cancellation of transactions on the merchant’s site.

General No Refund Policies

* Transaction Fees: Any fees associated with transactions on myBossCard are non-refundable. This includes but is not limited to service fees, convenience fees, and processing fees.
* Currency Conversion Fees: For transactions involving currency conversion, the fees incurred are non-refundable.
* Account Inactivity: No refunds will be issued for any funds remaining in accounts due to inactivity or account closure.
* Errors Beyond Our Control: We are not responsible for refunding transactions affected by external factors beyond our control, such as natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

Refund Process

* To initiate a refund, please contact our customer support team with relevant transaction details and a clear description of the issue.
* Once your refund request is received, we will verify the details and process the refund if it falls within our refund policy guidelines.
* We reserve the right to refuse a refund request if it is evident that the user is trying to exploit our refund policy or if the transaction does not comply with our terms and conditions.

Final Statements

* myBossCard reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
* By using the myBossCard app, you agree to this refund policy and acknowledge that it is part of our terms of service. For any further questions or clarifications regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your experience with myBossCard is satisfying and secure.